With the slogan 'Empowering your business,' Toyota Material Handling Europe (TMHE) is unveiling its comprehensive European services and solutions offer at CeMAT 2008. TMHE helps companies optimise their materials handling activities, giving customers the freedom to focus on their core business.
TMHE’s services and solutions offer delivers the same attention to quality and customer service that characterises Toyota Material Handling’s extensive European product range. The offer is based on Toyota Material Handling’s global expertise and leadership in the materials handling industry and helps ensure that every customer can choose from excellent services and added-value solutions.
TMHE’s services and solutions offer contains several key elements, including
Toyota Service,
Toyota I_Site and
Toyota Rental Solutions.
In developing its Toyota Service offer, TMHE has followed the same thorough approach to quality that typifies its extensive product offering. Structured service programmes, rigorous performance standards, and regular in-depth training of service engineers means customers can count on the same quality levels from Toyota Service that they expect from TMHE’s products.
Thanks to TMHE's network of 400 sales and service centres and 4,800 trained service technicians across Europe, customers receive Toyota quality service in each of the more than 30 European countries where TMHE operates.
“Our customers can benefit from Toyota Material Handling’s innovation, reliability and materials handling expertise, supported by fast response times and tailor-made service plans,” says Johan Malmgren, TMHE Director Service and Parts. “Every time one of our highly skilled service technicians visits a customer, that customer is directly linked to the global power and resources of the world leader in materials handling equipment.”
In addition to Toyota Service, TMHE offers customers a range of added-value solutions, including Toyota I_Site and Toyota Rental Solutions.
Toyota I_Site is the information system that gives managers the information they need to reduce costs and increase productivity. Toyota I_Site experts help companies set up monitoring and reporting to control damage costs, realise cost savings and enhance safety, and optimise their fleet usage.
Toyota I_Site's driver access management function helps to ensure that drivers only operate equipment that they are trained and authorised to drive, for better safety and reduced costs from damage.
Fleet usage reporting provides an accurate and consistent overview of how the fleet is being used and identifies areas of inefficiency. Not only does this allow businesses to save money, it also provides for more environmentally friendly operations by reducing the consumption of energy and other resources.
To provide the flexibility required by today’s companies, Toyota Rental Solutions ensure that customers have the trucks they need, when and where they need them. The programme also provides customers with a highly structured, cost-effective approach for managing the peaks and troughs in their equipment needs.
“At Toyota Material Handling Europe, we empower our customers’ businesses with a complete services and solutions offer including Toyota Service, Toyota I_Site and Toyota Rental Solutions," says Frederic Le Verdier, TMHE Director Business Solutions. “Our goal is to form lasting partnerships with our customers, giving them the flexibility and freedom to focus on their core business.”
